Craig’s Doors – A Home Association operates an ESG-funded housing program, a weekly meal that takes place Wednesday mornings at the Unitarian Universal Church, and Craig’s Place, a seasonal shelter in Amherst that runs nightly from November 1 to April 30 of each year. We are a low-threshold, behavior-based shelter, which means that guests who are struggling with active substance use and/or untreated mental illness are welcome to stay, as long as their behavior does not endanger the safety of staff and other guests. We are the only behavior-based shelter in this area, and we follow this policy because we recognize that those who struggle with substance use and/or major mental illness are also those who are among the most vulnerable in our society and most at risk during the coldest months of the year. Each night we are able to house up to 28 homeless men and women, offering them a warm place to sleep, a hot meal at night and breakfast before they leave in the morning, access to showers and laundry facilities, and resources to help them regain control over their lives and move from homelessness to housing.

We are seeking candidates for the following positions. To apply, please send a cover letter and resume to board@craigsdoors.org.

DIRECTOR

We are seeking a Director for Craig’s Doors. The Director is both the public face and the administrative heart of our organization, and will represent, promote, and expand our mission and the work that we do, as well as ensure that the organization functions with a high level of efficiency, effectiveness, and professionalism. As the public face of Craig’s Doors, the responsibilities of the Director will include, but are not limited to, the following:

  • Represent Craig’s Doors to the public, our donors and supporters, other service providers, local and state officials and representatives, and state agencies. A high level of professionalism and integrity is expected at all times.

  • Work to strengthen existing relationships with all of the above entities, and to continually seek out new connections and partnerships that will further the mission of Craig’s Doors.

  • Work to assure continuing and stable state funding for the organization through existing funding sources, as well as to investigate and apply for new funding at the local, state, and federal levels. Additional funding may be solicited through advocacy, outreach, contact with local, state, and national foundations, or grants.

  • Strengthen existing relationships with other area service providers so that guests of Craig’s Doors have access to a wide network of interconnected agencies, and so that resources of area providers are used efficiently and effectively.

  • Engage in active fundraising within the local community and area through regular communications about the mission, work, and effectiveness of Craig’s Doors programs. Organize and direct our main annual fundraiser, Shelter Sunday, and seek out new and innovative ways to build upon its strengths and success, as well as develop other fundraising activities, keeping in mind that such undertakings should not only be a source of funds for Craig’s Doors, but should also publicize the vital work that we do to the local community and region.

Administrative responsibilities include, but are not limited to, the following:

  • Oversee the operations of Craig’s Doors to ensure the efficient and effective functioning of all programs, and continually assess, evaluate, and improve operations to increase the organization’s functioning and performance, and approach and resolve problems with creativity and effectiveness.

  • Oversee all financial operations. This includes the timely and accurate submission of billings for Craig’s Doors state contracts and oversight of the ESG billings for housing assistance. In conjunction with the bookkeeper and Managers, oversee the timely submission of accurate time sheets of staff hours biweekly to the payroll company. In conjunction with the bookkeeper and the treasurer, assure the accurate documentation and payment of all bills incurred by the operations of the organization.

  • Oversee the processing of incoming donations, and monitor, modify, and improve donor outreach.

  • Prepare annual budgets and negotiate the yearly use agreement with the First Baptist Church. Continually review and revise the budget throughout the year, monitoring and adjusting for unanticipated expenditures, and assess areas where reductions in spending may be appropriate.

  • Evaluate the performance of the Program Managers, and work with them to improve the efficiency and effectiveness of their programs.

  • Prepare all necessary documentation and reports for local, state, and federal agencies, and, in consultation with our accounting firm, assure that all financial reports and information and tax forms are filed on time with the appropriate entities.

  • In conjunction with the Board of Directors, assure that all necessary insurance contracts are appropriate and that premiums are paid.

  • Meet with the Board of Directors on a regular basis to keep them informed of organization activities, and to apprise them of potential problems or areas of conflict, and work with the board to resolve the above, and work with both the board and staff to continuously monitor and improve the operations of Craig’s Doors.

While it is not expected that the Executive Director staff either the shelter or the Resource Center, it is expected that this individual will spend time at both locations and become familiar with the population that we serve, as well as be available to hear any concerns that might arise with guests.

Educational requirements and experience

Bachelor’s degree required in a relevant field. Candidates should have worked with vulnerable populations such as homeless individuals, immigrants and refugees, those suffering from substance use disorders, or low-income populations. Other relevant experience may be considered. Candidates should have experience in a leadership position, preferably in a nonprofit organization, as well as knowledge of and experience working with service providers, local officials and legislators, and state agencies and contracts, as well as with fundraising and grant writing. Candidates should be committed to and capable of creative and effective problem-solving, and should understand the importance of confidentiality, professional ethics, and of appropriate boundaries.

SHELTER MANAGER/OUTREACH COORDINATOR (2 positions available)

The Shelter Manager & Outreach Coordinator will manage and provide coverage at Craig’s Place (our seasonal shelter), the Resource Center trailer, and the weekly free breakfast provided on Wednesdays at the Unitarian Universalist Society, as well as provide voluntary case management services to program participants. During the months when Craig’s Place is closed the Shelter Manager & Outreach Coordinator is responsible for ongoing case management to program participants and outreach activities at other sites in Amherst where people without homes may gather (e.g., community meals).

Responsibilities include, but are not limited to, the following:

  • Recruit, screen, hire, train, supervise, and evaluate shelter staff and volunteers (both new and returning).

  • Train shelter staff and volunteers (a list of essential trainings will be provided and additions to the list are welcomed)

  • Make all necessary preparations for the yearly opening of the shelter, as well as all tasks associated with its closing at the end of the season.

  • Supervise kitchen staff, and oversee meal planning, purchasing, and preparation.

  • Assure compliance with all shelter policies and procedures by guests, staff, and volunteers, and be able to de-escalate and constructively resolve situations of non-compliance. The Shelter Manager should also be able to evaluate and identify situations that may necessitate the intervention of outside agencies.

  • Ensure the safety and security of guests, staff, and volunteers.

  • Oversee the physical premises of the shelter, which includes cleaning and sanitizing of all areas used by guests and staff and kitchen facilities. This can be done by shelter staff or as needed by an outside contractor.

  • Oversee and maintain incident logs, and work with the Amherst Police Department and the Amherst Fire Department to build constructive relationships and improve interactions between guests and these agencies when the need arises.

  • Coordinate weekly and monthly staff and volunteer schedules, as well as meetings of staff and volunteers.

  • Review and submit biweekly shelter staff payroll to the payroll company. Collect, file, and maintain all receipts for shelter expenses, and track and review them monthly with the Director of Craig’s Doors.

  • Engage with shelter guests, Resource Center Attendees, ESG Housing participants, and with homeless individuals who attend the free, weekly Unitarian Universalist Society breakfast, as well as individuals encountered through street outreach, providing an overview of available services and encouraging them to take advantage of case management.

  • When possible, engage and contract with clients for case management services

  • Provide Assessment of program participants’ strengths, needs, stressors, barriers to their goals and referrals to needed resources and services

  • Help participants develop service plans that help resolve homelessness. Service plans can include assistance with housing, employment, income, education, health care, mental health and substance use disorders, trauma, disability, domestic violence, and legal and credit issues, or a combination of the above.

  • Assist with housing searches and applications, and with applications for services such as veteran’s benefits, food stamps, cash and fuel assistance, etc.

  • Provide orientation for participants to program guidelines and responsibilities.

  • Provide orientation to community services such as grocery stores, schools, medical facilities, governmental offices, and public transportation.

  • If necessary, provide transportation to appointments.

  • Maintain regular contact with program participants who are housed and those who remain homeless, so that housing problems can be resolved and recurring episodes of homelessness avoided, and to monitor the progress of those who are still homeless by reassessing and adjusting their service plans to respond to changing circumstances.

  • Provide crisis intervention, either in-house or through outside agencies, and notify and provide documentation of such incidents to supervisory staff of Craig’s Doors.

  • Maintain accurate, comprehensive, and timely case notes and files, and collect, enter, and maintain all necessary statistical and other documentation required by both Craig’s Doors and outside agencies.

  • Offer or refer clients to educational opportunities to learn and enhance life skills.

  • In conjunction with the Executive Director, develop and maintain relationships with area landlords and human service agencies.

  • Attend case-conference meetings with area officials and service providers.

  • In conjunction with the Program Director and the Board, continually assess, refine, and develop programs that will improve the lives of our guests.

Educational Requirements and Experience

Bachelor’s degree in a relevant field required. Candidates should have a minimum of two years’ experience working in case management, and should have worked with vulnerable populations such as homeless individuals, immigrants and refugees, those suffering from substance use disorders, mental health concerns, or low-income populations. Candidates should be familiar with local communities and their resources, area service providers, and have had previous experience working with state agencies. It is important that candidates demonstrate the ability to be compassionate and committed to creative and effective problem-solving. Other relevant administrative and human service experience may be considered.